RETURNS AND EXCHANGES
If you are not satisfied with your purchase for any reason, you have up to 14-days from the date of purchase to return your London Bike Cartel bike for a full refund. Bicycles may be returned as long as the product has not been assembled, ridden, or used in any other manner and is received by London Bike Cartel in its original condition and packaging. If the bicycle or packaging is received damaged due to negligent re-packaging, no refund will be given and the product will not be re-delivered.
Shipping bikes is expensive! We are unable to reimburse the shipping charges, therefore If you are not sure about the correct size please contact us at Info@LondonBikeCartel.co.uk. Selling our bikes direct to you does require sending them by ground delivery. Though we try to offer the lowest prices we can, we cannot refund shipping charges. It’s another way we try to guarantee the best value, additionally other than if the wrong product has been supplied by London Bike Cartel there will be a restocking charge made.
However, if you have received the wrong product, colour, or size, we will happily pay the shipping fee to get you the product that’s correct!
London Bike Cartel stands behind the bicycles it sells. We offer a 24-month guarantee on all non-consumable parts. London Bike Cartel recommends that all bicycles purchased should be maintained by a professional mechanic. It is recommended all bikes are serviced at least once a year.
You need to activate your warranty! To activate your warranty you need to send us a proof of a professional assembly. This can be in the form of a receipt from your local bike shop. We must receive the proof within 30 days since you received your bike.
If you would like to claim your warranty please email us at (LondonBikeCartel@gmail.com). Make sure to include your name, order number, phone number, photos of items to be covered under warranty, proof of professional assembly, and reason for warranty coverage. When a warranty is approved, London Bike Cartel will determine if item(s) will be repaired or replaced. Some items may be requested to be returned to London Bike Cartel before replacement item(s) is sent or repaired. The return address is 2 High Street, Plaistow, London, E13 0AJ
Any item returned without LBC approval and original receipt for proof of purchase will not be considered for a warranty.
London Bike Cartel
2 High Street
Bicycles are assembled to order and typically take 5-10 days for delivery and free shipping within mainland UK and £60.00 within mainland Europe.
Your bicycle can be delivered directly to your chosen bicycle shop for it to professionally assembled to qualify for our warranty. (More Details in Warranty Section).
Worldwide shipping is available to most destinations please contact us at Londonbikecartel@gmail.com for a quote before placing your order, we will then include the shipping fee upon checkout.
Orders placed from outside the EU will be subject to local taxes and duties at the current rate, this will need to be paid by the customer, we will try our best to offer you the best quote possible for your item to arrive promptly and safely.